Your privacy on Deezer Zen

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Updated September 2022

At Deezer, we care about your privacy and we want you to be comfortable with how we use
your personal data. This Privacy Notice is therefore designed to provide you with transparent
and important information on how we collect, use, retain, protect and share your data, and how
you can exercise your rights over it.
If you have any questions about this Privacy Notice or our privacy practices, would like to
contact our Customer Care or Data Protection Officer, or would like to submit a complaint, you
can contact us through this form.

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Collection of personal data

Personal data includes data that directly identifies you (such as your name), data that indirectly
identifies you (such as your email address or phone number), and data that can be linked to
you (such as your listening history or favorite content).
Although registering with Deezer Zen does not require you to provide data that directly and
personally identifies you, we consider any data that may be linked to you as personal, and we
treat it as such.
We collect the following personal data when you sign up to Deezer Zen and use our service.

Contact info*
Email address and age (provided by you or your service provider when you sign up to Deezer Zen).

Identifiers*
User ID (assigned by us when you sign up to Deezer Zen) and device IDs (collected by us when you use
Deezer Zen).

Financial info
Payment info and transactions (provided by you when you subscribe to a paid plan or a try & buy offer).

Location*
Coarse location based on your IP address (collected by us when you sign in and use Deezer Zen).

Usage data*
Product interaction including listening data (collected by us when you use Deezer Zen).

User content
Customer Care requests (provided by you when you contact our Customer Care).

Search history*
Searches performed on Deezer Zen (provided by you when you search content on Deezer Zen).

Diagnostics
Crash data and performance data (collected by us if the experience crashes while using Deezer Zen).
Data marked with an * is required to allow you to sign up to Deezer Zen, to subscribe to one of
our paid plans or try & buy offers, or to use our service and its features.

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CooUse of personal data

We use your data only when we have a legal basis to do so. Depending on the circumstances,
we may process your data with your consent, because it is necessary to fulfill our contract with
you or comply with the law, or because we believe that the processing is in our or others’
legitimate interests (provided that such interests don’t override your interests, rights, and
legitimate expectations).


We don’t use any algorithms to make any decision that would significantly affect you without
human review. We only use your data for the purposes described below.

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App functionality

We use your data to enable you to sign in to Deezer Zen, search and play audio content,
manage your favorites and playlists, and share content with other people.

Contact info
Email address, age

Identifiers
User ID, device IDs

Location
Coarse location

Usage data
Product interaction

Search history
Searches

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Product personalization

We use your data to enable you to provide you with content recommendations based on your
objectives.

Contact info
Age

Identifiers
User ID

Location
Coarse location

Usage data
Product interaction

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Payment

We use your data to process your payment when subscribing to a paid plan or a try & buy offer,
and fulfill our tax and accounting obligations. We use an external payment provider and
therefore don’t store your payment method details.

Contact info
Email address

Identifiers
User ID

Financial info
Payment info, transactions

Location
Coarse location

Usage data
Product interaction

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Security and fraud prevention

We use your data to monitor and ensure the ongoing security, confidentiality, integrity,
availability and resilience of our service, and to prevent fraudulent use.

Contact info
Email address

Identifiers
User ID, device IDs

Financial info
Payment info, transactions

Location
Coarse location

Usage data
Product interaction

Diagnostics
Crash data, performance data

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Analytics and audience insights

We use your data to measure our audience, analyze how our service is used, monitor and
improve its overall performance, usability and design, and develop new features. You can
consent or object to such use in your cookie settings.

Contact info
Age

Identifiers
User ID, device IDs

Location
Coarse location

Usage data
Product interaction

Search history
Searches

Diagnostics
Crash data, performance data

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Deezer’s communication

We use your data to send you important information about your account and transactions,
editorial recommendations, marketing communications, or to request your feedback. When
sending you an email, we use pixel tags to know whether it has been read. This helps us to
optimize our email campaigns and send you fewer emails if you don’t read them. You can
accept or decline our communications in your notification preferences.

Contact info
Email address, age

Identifiers
User ID, device ID

Location
Coarse location

Usage data
Product interaction

Search history
Searches

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Deezer’s advertising

We use your data to find audiences that are similar to your profile, including on social media.
You can consent or object to such use in your cookie settings. If you object, only generic and
less-relevant ads will be served.

Contact info
Email address, age

Identifiers
User ID, device IDs

Location
Coarse location

Usage data
Product interaction

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Customer Care

We use your data to handle your requests submitted to our Customer Care, or when you want
to exercise the statutory rights that you hold over your personal data.

Contact info
Email address, age

Identifiers
User ID, device IDs

Financial info
Payment info, transactions

Location
Coarse location

Usage data
Product interaction

User content
Customer Care request

Search history
Searches

Diagnostics
Crash data, performance data

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Retention of personal data

We keep your data only for so long as necessary to fulfill the purposes for which it was
collected, or as required by law. The retention periods specified below start from the date of
your last interaction with Deezer Zen.

3 years

Contact info
Email address, age

Identifiers
User ID, device IDs

Location
Coarse location

Usage data
Product interaction

Search history
Searches

Diagnostics
Crash data, performance data

5 years

User content
Customer Care requests


10 years

Financial info
Transactions (as required by the Monetary and financial code)

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Protection of personal data

We take technical, physical and organizational safeguards to protect your data against
unauthorized access, use or disclosure, and to prevent its loss or alteration.
When implementing and improving these safeguards, we take into account the state of the art,
the nature of the processing, the sensitivity of the data, and the potential threats and risks.

  • We implement and maintain sophisticated technical measures – such as encryption – to ensure that your data is confidentially and securely recorded and used.
  • We restrict and limit access to your data – via access controls – and monitor who accesses, uses, and transfers your personal data – via logs and audit trails.
  • Employees who have access to your data are required to comply with strong data privacy, confidentiality and security policies.
  • Business partners and service providers with whom we share your data are also required to comply with strong data privacy, confidentiality and security contractual requirements.

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Sharing of personal data

Your data is controlled by us in France (Deezer SA, 24 rue de Calais, 75009 Paris), and may be
shared with service providers and partners around the world.
Some of these recipients may be located in countries other than the one you are in, and these
countries may not guarantee a level of personal data protection equivalent to that of your
country. In such cases, we take all necessary measures to ensure that these recipients provide
appropriate safeguards, such as the execution of standard data protection clauses and the
implementation of adequate security measures.
You can contact our Data Protection Officer at dpo@deezer.com for more information on data
sharing.

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Service providers

We regularly engage service providers to perform certain tasks on our behalf, such as hosting
and storing data, operating and maintaining our infrastructures, collecting payments, or
providing analytics or advertising services. In these cases, sharing is limited to the data
necessary to allow our providers to perform their tasks, and we require them to protect your
data.

Partners
On occasion, we may share your data – limited to what is necessary – with some of our
partners. We also require them to protect your data.


Others
Finally, we may share your data with our parent companies and subsidiaries, with other
companies in the event of an acquisition, merger or sale, or with law enforcement.

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Your rights on your data

We are fully committed to enable you to exercise your rights on your data, some of which may
be exercised directly in your settings, some of which may be exercised by contacting our
Customer Care. Please see below for how to do this.

Data access and portability
You can access and get a copy of your data by contacting our Customer Care via this form.


Data modification
You can modify or correct your contact information (email address, age) directly in your user
profile, and you can change your payment method in your subscription settings.

Data deletion
You can delete your account and your data in your account settings or by contacting our
Customer Care via this form.

Consent withdrawal
You can withdraw your consent to the use of cookies and other tracking technologies in your
cookie settings.
You can also unsubscribe from our communications in your notification preferences.

Escalation
If you are not satisfied with our response, you can contact our Data Protection Officer through
this form or lodge a complaint with the applicable authority (Commission nationale de
l’informatique et des libertés, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France).